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Knowledgebase : Warranty / Repair
Yes, all our watches are 20 meters or 50 meters waterproofed. That is specific in the description in most listings. If not specified, the water resistance is 20 meters. Yet please note that you should make sure the crown and screws are well-tightened befo...
Please contact us by SUBMIT TICKET and let us know the details of the problems you are having with your watch. We will do our best to help you.
We can help you recover your lost screws for watches ordered by us. Please SUBMIT A TICKET containing an image showing your missing screw as well as your order ID for the watch.
In some cases the movement just needs to be regulated by your local watchsmith. However, if you feel unsure about that, you can send the watch back to us and we will regulate/fix the movement for you. Just SUBMIT A TICKET letting us know how much time you...
All our watches come with a 1 year movement warranty. In case your watch stops working within the first year of purchase, we will offer you free repair. Please SUBMIT A TICKET with a detailed description of the problem and we will send you the instruction...
As our warranty covers movement problems only, we can only help you with the sourcing of those parts at premium prices if you ordered the watch from us. Please SUBMIT A TICKET and let us know which part you are having problems with and what the particular...
All watches come with a 1 year movement warranty. In case a problem emerges, you can send the watch back to us and we will take care of it. The shipping cost for the return to China is covered by you and we will cover the repair as well as the return Airm...
According to our policy, the shipping cost for returning the watch for repair shall be covered by you. On our end, we will cover the movement repair and the return of the repaired watch back to your address by Airmail at our expense.
InTimeWatch Support Team