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Yes, all our watches are 20 meters or 50 meters waterproofed. That is specific in the description in most listings. If not specified, the water resistance is 20 meters. Yet please note that you should make sure the crown and screws are well-tightened befo...
Yes. If the status of your order is "Payment Received" or "QC images sent", you can add items so we can combine shipping for you. Just contact us at intimecs@gmail.com telling us what you want to add.
Yes. Unfortunately, it is impossible to list all of the replica watches we have access to as they are literally thousands of models. So if you found a watch on another website and you want to use our service, please feel free to email us the weblink or im...
Yes, Bank wire payments are eligible for a 5% discount off the amount of the entire order.
Yes, we do but we try to avoid it as it is too slow and less safe. The shipping cost for Airmail shipping is $15. However, delivery may take up to 20-30 days so we recommend that mainly for parts orders. What happens if my packages gets lost or seized b...
As soon we check your Paypal payment, we will change the status of your order to "Payment Received" and you will receive a notification for that. Usually, Paypal payments are checked within 12-24 hours. If it has been more than 24 hours since you paid via...
Typically, Bank wire transfers take at least 3-5 business days until we receive them in our account. Once we check your payment has arrived in our bank account, we will immediately change the status of your order to "Payment Received" and you will receive...
The usual circumstance in which we issue refunds is when the watch you have ordered has turned out to be sold out. If you paid via credit card, it will take 3-5 weeks before the refund is credited back to your card. If you paid via Moneygram or Western Un...
The most probable reason why your credit card has not been charged is the fact that your credit card company has been suspicious of the transaction and did not allow it. A way to try to fix this is try to call them and authorize the charge; then you can t...
We will send you the tracking number as soon as it is processed by our shipping agent. Please note that this is just a bit earlier before the item ships from Hong Kong. Hence, it may take 24-36 hours before you are able to check the tracking number on the...
Once your watch has arrived at our UK Partner's facility, it needs to be processed and prepared for the new shipping. All that will take about 2 business days on average. So if your package has arrived, say, on Thursday afternoon, you can expect the track...
Sometimes when you order consists of multiple items, we can source some of them very quickly and the rest of them will take your time. We will always specify in the QC email with the items obtained when you can expect the images for the "pending" items. I...
Please contact us by SUBMIT TICKET and let us know the details of the problems you are having with your watch. We will do our best to help you.
Once we receive the payment for your order, we start work on it almost immediately i.e. we ourselves place order with the factory also. Hence, if you want to change your watch model after you have made the payment, we need to charge a 10% restocking fee i...
We can help you recover your lost screws for watches ordered by us. Please SUBMIT A TICKET containing an image showing your missing screw as well as your order ID for the watch.
Indeed, there are some very hot models which are replicated by many of the factories (for example, Rolex Submariner, Audemars Piguet Diver etc. etc). When you are hesitant between two models which look the same, most of the time you should check the movem...
In some cases we need a little more time than 4-5 business days to source your watch. Usually, the reason is a delay caused by the factory or just because we got some watches for you but they did not pass our in-house tests so we had to return them and wa...
If you received the tracking number more than 15 days ago and you have not received your package yet (or new tracking number if the package is shipped via UK), please SUBMIT A TICKET so we can check for you.
International Credit Card Bank charges occurs by sender bank , middle bank, our bank so the charges is various by difference bank. 1. A Chinese Merchant name will be shown on your billing statement. It's the account that we registered with the bank. 2. Ac...
In case the tracking number we have sent shows that the package is not going to the address you have provided, please contact us immediately by SUBMIT A TICKET we can react accordingly.
In some cases the movement just needs to be regulated by your local watchsmith. However, if you feel unsure about that, you can send the watch back to us and we will regulate/fix the movement for you. Just SUBMIT A TICKET letting us know how much time you...
It depends on the shipping courier used. If EMS is used, it will usually take 10-14 days. With DHL/Aramex, it will take about 7-10 days; and if UK SHIPPING is used, delivery time may be 20-22 days. Please note that delivery times may vary widely, especial...
All our watches come with a 1 year movement warranty. In case your watch stops working within the first year of purchase, we will offer you free repair. Please SUBMIT A TICKET with a detailed description of the problem and we will send you the instruction...
You should never sign the package if you receive an empty box from the post office or DHL. You must reject the pacakge to the courier and report to DHL or Post office regarding the problem that the weight of the box does not match the weight record of the...
We don't offer refund for returned items. You have 48 hours from the moment your package arrives to tell us if there is a fault with your watch or watch parts. If we do not hear of any complaints about your watches or watch parts within 48 hours, we will ...
Handling time for current stock is 3 business day. We always ship the next day after payment is confirmed except Saturday and Sunday, Shipping time to USA or EU is around 7 - 20 days depends on customs clearance and local delivery time. If Ship from EMS (...
Please find our shipping rates in the tables below (also note that after you add the items to your cart, your shipping cost will be auto-added based on the prices given below) For Watches (per piece) EMS DHL Aramex UK Shipping US$25 ...
We ship worldwide offering several shipping methods to most of the countries. However, there are some exceptions which you may want to take a look at in case your country is in the list. Countries we do not ship to: Brazil, Mexico and Switzerland. Cou...
Yes. Even though we do our best to keep our website as up-to-date as possible, this business is too dynamic to let our website be 100% accurate regarding the stock availability of all models, all the time. Hence, we always encourage you to contact us at i...
Sometimes our shipping agent may need up to 2 business days to process the packages and provide the tracking number so please stay patient. In case your status "QC Images approved, Pending Shipment" has not changed for over 2 business days, please contact...
In case we misunderstood your approval or simply changed the status of your order to "QC images approved, Pending shipment", please contact us immediately using these two emails: intimeqc@hotmail.com and intimecs@gmail.com so we can react accordingly befo...
If your status is changed to "QC Images sent" and you do not see anything in your inbox, please check your spam folder too. In case you can't find anything there, contact us at intimeqc@hotmail.com so we can resend the images.
As our warranty covers movement problems only, we can only help you with the sourcing of those parts at premium prices if you ordered the watch from us. Please SUBMIT A TICKET and let us know which part you are having problems with and what the particular...
Even though this happens rarely because we know how to minimize the chance for it to happen, you should not worry even when it does. In most cases it will simply cause a little delay in delivery and nothing more than that. If other cases, your customs may...
Replica watch info (RWI) and RepGeek (RG) are rep watch forum where you can learn a lot about the replica watches as well as obtain credibility as a reliable rep watch purchaser. If your account on either of those forums has positive feedback from previou...
All watches come with a 1 year movement warranty. In case a problem emerges, you can send the watch back to us and we will take care of it. The shipping cost for the return to China is covered by you and we will cover the repair as well as the return Airm...
UK SHIPPING (also known as UK Triangulation) is a service that is compulsory for the following countries: Austria, Germany, Luxemburg, Malta and Portugal and only recommended to the rest of the European countries. Even though EU is known for its strict cu...
QC images are sent within 4-5 business days of our receiving your order and payment. In case you paid more than 5 days ago and you do not have the QC Images yet, please contact us at intimeqc@hotmail.com
According to our policy, the shipping cost for returning the watch for repair shall be covered by you. On our end, we will cover the movement repair and the return of the repaired watch back to your address by Airmail at our expense.
Once you have sent your MTCN or Reference number to intimepay@hotmail.com , please allow for 24 hours until the payment is collected and the status of your order is changed accordingly. If that has not happened within the specific period, please contact u...
Timegrapher images are not included in the initial set of QC Images which we will send you. You will receive a timegrapher image once you approve that you like the watch which we have shown you.
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InTimeWatch Support Team